Managed IT questions, answered plainly

An ongoing agreement where one provider looks after your computers, network, accounts, security and backups for a fixed monthly fee. Instead of paying when something breaks, you pay for it to be maintained and supported.

All of it, including Canton, Woodstock, Towne Lake, Holly Springs, Ball Ground, Waleska, Nelson, Hickory Flat, Free Home and Macedonia. Our engineers come from Alpharetta for on-site work.

A senior engineer replies to new inquiries within one business day. For clients, response targets by urgency are written into your agreement, and most help desk requests are handled remotely the same day.

It depends on the number of users and devices and which services you include. After an assessment we give you a fixed monthly price in writing, with projects quoted separately up front.

We'll go through the agreement terms with you before you sign. Our goal is to keep clients because the service is good, not because they're locked in.

Yes. Some clients keep an internal person for day-to-day needs and use us for security, monitoring, projects and backup. We divide responsibilities clearly so nothing is missed.

Yes. We implement and document the technical safeguards in the HIPAA Security Rule, such as access controls, encryption, audit logging and backups, and support your risk analysis. Your practice remains responsible for its policies.

We review what providers are available at your address, fix problems inside the office such as poor Wi-Fi or old equipment, and set up a backup connection where outages are a real risk.

We contain the infected systems, find out what was affected, restore from protected backups and help you work through notifications to your insurer, bank or clients if needed. Prevention and tested backups make that day far shorter.

Not always. Many offices can move files and email to Microsoft 365 and retire the server. Some software still needs a server, local or hosted. We look at each application and recommend what fits.